Thank you for shopping the Gaia Collection. If you’re not completely satisfied with your purchase, we’re here to resolve the situation.
You can return your purchase within 30 calendar days of receipt to exchange it or get a refund. If more than 30 calendar days have passed, you will be issued store credit for your returned items.
All returns must be in their original, unused condition in which you received it. Please include your proof of purchase and the original packaging when returning merchandise.
Once your returned item is received, we will visually inspect it and notify you immediately about the status of your refund.
When your returned merchandise has been approved, we will issue a refund to your credit card or PayPal account, whichever form of payment you used to purchase the item.
Refunds can take between 5 and 10 business days to process and depend heavily on your credit issuers’ policies for applying refunds.
All returns of Gaia Collection merchandise are shipped at no cost to you. When you contact Customer Service to instigate a return and/or refund, we will send you a free postage-paid shipping label to use.
Contact UsFor returns, refunds, or any other question, please contact us directly. We’re happy to walk you through our process and to make it as seamless as possible.